The Public Administration would not be the same without Douglas McGregor, and his famous "Theory X and Theory Y". That's because he was the first who contrasted two visions of an employee: on the one hand an employee that works under pressure (yeah, like Queen's song); and on the other hand an employee that works with incentives.
More in depth we can say that his main contribution was make a paralel model of Taylor's, based on employees optimistic, dynamics and flexibles, ready to work when incentives are enough. Inmediately his second contribution, as I said previously, was contrast this model with one made during scientific school (20th century), supported by Taylor, Fayol and Weber, where the employee is like a gear of a great machine. McGreggor called "X" to this last employee, and "Y" to the first mentioned. Also he said that it is important for an employer identify with which of the two kind of employees are working. This is for know how to treat each employee.
The first time I heard about this man was the last year, during "Organization's Theory", and I understanded his importance because his theory gave way to other theories like "Theory Z" (which studies japanese industry, and proposes a balance between "X" and "Y"), centering the attention on how they treat his employees, for maximize their throughput.
Finally I have only one thing to say: be care of how you treat people, know them first.
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